24/7 Support Line

Service That Never Sleeps

Provides access to emergency support for critical incidents outside normal working hours and is available every hour of every day. The Innova 24/7 support line is vital for food processing companies that are running mission-critical systems, when every minute of downtime and every interruption counts.

  • Fast response time
  • Lower risk of production downtime
  • Peace of mind

The Innova 24/7 support line is vital for food processing companies that are running mission-critical systems as every minute of downtime or disturbance counts.

Lower risk of downtime

Innova 24/7 answers emergency calls and resolves critical problems affecting our customers and their operations, such as downtime or software system malfunction.

Peace of mind

Innova 24/7 gives access to emergency support for critical incidents, whenever they arise.

Fast response time

Innova 24/7 provides an instant response to speed up the resolution of critical problems.

Innova Services

INTERNATIONAL SERVICE

To order Innova service please contact your local sales and service unit directly or call us.

+45 89 30 42 50

Monday – Friday 8.00 – 16.00 (GMT+1)

Please note: 24/7 support line is available for contracted customers only.

24/7
Support Line

 

Provides access to emergency support for critical incidents outside normal working hours and is available 24/7/365.

Life Cycle
Support

 

Our Life Cycle Support program provides users with rights to all new version releases, which are released on a regular basis.

Customer
Training

 

Designed for IT and technical personnel, operations and production managers, and shop-floor operators.

Onsite
System Inspection

 

Includes a suite of services designed to keep the Innova software and IT infrastructure in an optimal state.

Remote System
Inspection

 

Based on remotely connecting to customer system and performs predefined tasks according to our best practice.

Consultancy
Services

 

Designed to focus on specific improvement tasks with clear financial and business goals for customer operations.

Software Updates

 

Innova is continuously developed to fit changing market needs and requirements.