Life Cycle Support

Make the Most of Your Investment

Committing to Innova Life Cycle Support provides you with life cycle support for your investment. Provides remote and telephone support during normal working hours. This includes assistance relating to routine questions regarding usage of the Innova software. Information on new or changed configuration and functionality is provided on request.

  • Access to continuous improvements and enhancements for your Innova system
  • Access to all upgrades
  • Single point of entry for all Innova service and support
  • Reduce operational risk

 

Availability

The Innova Life Cycle Support provides one point of entry for all Innova service and support needs. All customer calls are logged and each case is handled according to defined service levels and response time.

Assurance

Innova Life Cycle Support ensures access to the latest version of Innova. There is one version release per year. Our aim is to ensure that your investment constantly provides the value you expect.

Committed to innovation

Innova Life Cycle Support provides access to continuous improvements and enhancements for your Innova system to keep it compatible with your ever-changing business and technical environment.This ensures your investment is protected.

Reduce operational risk

Reduce operational risk with continuous support for processes and new devices, and support changes in Microsoft OS and SQL Server or other third-party software changes.
Innova Life Cycle Support offers better control of IT costs and reduces financial risk.

Additional benefits

Innova Life Cycle Support grants the right to have Innova licenses for one test system.

 

Innova Services

INTERNATIONAL SERVICE

To order Innova service please contact your local sales and service unit directly or call us.

+45 89 30 42 50

Monday – Friday 8.00 – 16.00 (GMT+1)

Please note: 24/7 support line is available for contracted customers only.

24/7
Support Line

 

Provides access to emergency support for critical incidents outside normal working hours and is available 24/7/365.

Life Cycle
Support

 

Our Life Cycle Support program provides users with rights to all new version releases, which are released on a regular basis.

Customer
Training

 

Designed for IT and technical personnel, operations and production managers, and shop-floor operators.

Onsite
System Inspection

 

Includes a suite of services designed to keep the Innova software and IT infrastructure in an optimal state.

Remote System
Inspection

 

Based on remotely connecting to customer system and performs predefined tasks according to our best practice.

Consultancy
Services

 

Designed to focus on specific improvement tasks with clear financial and business goals for customer operations.

Software Updates

 

Innova is continuously developed to fit changing market needs and requirements.