REMOTE System Inspection

Your Best Insurance Against Downtime

Innova Remote System Inspection helps minimize unexpected downtime through preventive maintenance to the database, network, server or other critical IT infrastructure. The service is based on remotely connecting to the Innova production system and performs predefined tasks according to our best practice.

Our specialist connects remotely to the Innova produciton system to ensure maximum availability and performance.

  • Keeps System in an optimal state to ensure performance
  • Reduces costly downtime through preventive maintenance

 

Database check

Database check: Database is kept in optimal state based on database size and growth, data availability and hardware setup with regular database checks and maintenance.

Server check

Collect and analyze disk utilization and space, memory usage. Event logs reviewed and handled based on severity. 

Network check

Check if network performance is optimal and correct any minor bottleneck or errors. 

Software upgrade evaluation

Check if network performance is optimal and correct any minor bottleneck or errors. 

Remote system report

After each remote check, the customer receives a visit report containing the results of the inspection with possible recommendations for further actions.

Innova Services

INTERNATIONAL SERVICE

To order Innova service please contact your local sales and service unit directly or call us.

+45 89 30 42 50

Monday – Friday 8.00 – 16.00 (GMT+1)

Please note: 24/7 support line is available for contracted customers only.

24/7
Support Line

 

Provides access to emergency support for critical incidents outside normal working hours and is available 24/7/365.

Life Cycle
Support

 

Our Life Cycle Support program provides users with rights to all new version releases, which are released on a regular basis.

Customer
Training

 

Designed for IT and technical personnel, operations and production managers, and shop-floor operators.

Onsite
System Inspection

 

Includes a suite of services designed to keep the Innova software and IT infrastructure in an optimal state.

Remote System
Inspection

 

Based on remotely connecting to customer system and performs predefined tasks according to our best practice.

Consultancy
Services

 

Designed to focus on specific improvement tasks with clear financial and business goals for customer operations.

Software Updates

 

Innova is continuously developed to fit changing market needs and requirements.