Augmented reality to the rescue
Despite global travel restrictions, we continued engaging with and supporting our customers. We embraced new technology, using augmented reality “helping helmet” headsets for real-time remote assistance during service visits and installations. Augmented reality incorporates live video streaming and drawing overlays through hands-free remote support.
This technology enabled our local resources to perform the actual task onsite while being supported in real-time by Marel specialists abroad. With virtual and remote global support from industry experts mainly replacing fly-in-fly-out service, our service’s carbon footprint was significantly reduced.
Innovation within digital technology was a strategic objective in service even before the pandemic hit and will continue to be moving forward. We continuously examine how we can use the latest technology to innovate our service offerings. As a result, we’re currently deploying new digital services in the areas of predictive maintenance, remote support, and performance management.
Digital components include widespread connectivity of machines and systems to measure performance and help customers drive improvement projects. They also provide the Marel Service teams with a platform to develop new service offerings for our customers. These digital solutions will allow us to evolve and grow with more proactive and predictive services.