Key benefits

Features

Committing to Innova Life Cycle Support provides you with life cycle support for your investment.

Provides remote and telephone support during normal working hours. This includes assistance relating to routine questions regarding usage of the Innova software. Information on new or changed configuration and functionality is provided on request.

  • Access to latest version of Innova
  • Single point of entry for all Innova service and support

Availability

The Innova Lifecycle Support provides one point of entry for all Innova service and support needs. All customer calls are logged and each case is handled according to defined service levels and response time.

Assurance

Innova Lifecycle Support ensures access to the latest version of Innova. There is one version release per year.

Our aim is to ensure that your investment constantly provides the value you expect.

Commited to innovation

Innova Lifecycle Support provides access to continuous improvements and enhancements for your Innova system to keep it compatible with your ever changing business and technical environment. This ensures your investment is protected.

Reduce operational risk

Reduce operational risk with continues support for processes and new devices, and support changes in Microsoft OS and SQL Server or other third-party software changes.

Innova Lifecycle Support offers better control of IT costs and reduces financial risk.

Additional benefits

Innova Lifecycle Support grants the right to have Innova licenses for one test system.

Get in touch with our specialist team

Looking for more information?

Marel service

  • Customer support center
  • Support Center 24/7
  • Inspection visits
  • Critical parts packages
  • Preventative maintenance packages
  • Repair and exchange program
  • Consumable packages
  • Calibration
  • On-site emergency support
  • Training
  • Process consultancy
  • Upgrade kits
  • Preventive maintenance visits
  • On-site response time