Customer benefits

Overview

Inspection visits are scheduled visits to a customer site, during which a Marel certified engineer (or engineers) will carry out an inspection on defined equipment and/or Innova solutions of the customer’s Marel-installed base. The inspection visit has two major goals for the installed base involved:  

  • Providing a recommendation for securing technical reliability  
  • Setting/adjusting equipment to improve performance

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Marel service

  • Innova lifecycle support
  • Customer support center
  • Support Center 24/7
  • Critical parts packages
  • Preventative maintenance packages
  • Repair and exchange program
  • Consumable packages
  • Calibration
  • On-site emergency support
  • Training
  • Process consultancy
  • Upgrade kits
  • Preventive maintenance visits