Customer benefits

Overview

Marel provides a range of support services to counter any unplanned equipment stoppage. Onsite emergency support is a defined number of site visits per year with undefined dates that are made by a Marel field technician who has enhanced knowledge for better diagnosis and resolution.

These visits are prioritized in our dispatch management system with severity high.

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Marel service

  • Innova lifecycle support
  • Customer support center
  • Support Center 24/7
  • Inspection visits
  • Critical parts packages
  • Preventative maintenance packages
  • Repair and exchange program
  • Consumable packages
  • Calibration
  • Training
  • Process consultancy
  • Upgrade kits
  • Preventive maintenance visits
  • On-site response time