Key benefits

Features

The Customer Support Center 24/7 provides remote and telephone support for critical incidents outside normal working hours and is available every hour of every day. The Customer Support Center 24/7 is vital for food processing companies that are running mission-critical systems, when every minute of downtime and interruption counts.

Customer benefits

  • FAST RESPONSE TIME
    • Provides an instant response to speed up the resolution of critical problems.
  • LOWER RISK OF DOWNTIME
    • Answers emergency calls and resolves critical problems affecting our customers and their operations, such as downtime or software system malfunction.
  • PEACE OF MIND
    • Gives access to emergency support for critical incidents, whenever they arise.

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Marel service

  • Customer support center
  • Inspection visits
  • Critical parts packages
  • Preventative maintenance packages
  • Repair and exchange program
  • Consumable packages
  • Calibration
  • On-site emergency support
  • Training
  • Process consultancy
  • Upgrade kits
  • Preventive maintenance visits
  • On-site response time