Key benefits

  • Fast response time
  • Lower risk of downtime
  • Peace of mind

Features

<p>The Customer Support Center 24/7 provides remote and telephone support for critical incidents outside normal working hours and is available every hour of every day. The Customer Support Center 24/7 is vital for food processing companies that are running mission-critical systems, when every minute of downtime and interruption counts.</p> <h3>Customer benefits</h3> <ul> <li><strong>FAST RESPONSE TIME</strong><br /> <ul> <li>Provides an instant response to speed up the resolution of critical problems.</li> </ul> </li> <li><strong>LOWER RISK OF DOWNTIME</strong> <ul> <li>Answers emergency calls and resolves critical problems affecting our customers and their operations, such as downtime or software system malfunction.</li> </ul> </li> <li><strong>PEACE OF MIND</strong> <ul> <li>Gives access to emergency support for critical incidents, whenever they arise. </li> </ul> </li> </ul>

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Marel service

  • Customer support center
  • Inspection visits
  • Critical parts packages
  • Preventative maintenance packages
  • Repair and exchange program
  • Consumable packages
  • Calibration
  • On-site emergency support
  • Training
  • Process consultancy
  • Upgrade kits
  • Preventive maintenance visits
  • On-site response time