Customer benefits

Overview

Marel continuously improves and updates its products to enable the customer to be successful in their market. Upgrades are extensions of the operational windows or technological possibilities of the process or equipment. To help the customer stay competitive in their market, Marel regularly develops upgrades to improve or expand functionality on Marel equipment.

This means that the customer can remain competitive, but without having to invest in completely new equipment. The upgrade kits service product guarantees the customer of being notified about the latest developments and upgrades that may become available for the customer installed base.

The upgrade kit itself and the installation (if required) is not part of the agreement and shall be charged separately when ordered.

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Marel service

  • Innova lifecycle support
  • Customer support center
  • Support Center 24/7
  • Inspection visits
  • Critical parts packages
  • Preventative maintenance packages
  • Repair and exchange program
  • Consumable packages
  • Calibration
  • On-site emergency support
  • Training
  • Process consultancy
  • Preventive maintenance visits
  • On-site response time