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Customer Care Manager (Fish)

Full time
22 mai. 2025
CL - Puerto Montt

Why work for us? 

  • JBT Marel is a global leader in the Food Processing Industry
  • We help feed the globe with our innovative machinery and full processing solutions
  • We are an expanding international organization where there will be opportunities for global travel as well as career advancement

What you’ll be doing 

Key elements of your role include: 

  • Drive high customer experience and satisfaction levels and sales of services, service contracts, spare parts, modifications and upgrades to meet expected targets for revenue and profitability. 
  • Meet the agreed financial targets effectively and efficiently through proactive sales of parts, service solutions and service agreements, identifying opportunities and translate this into proposals of solutions for the customer
  • Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer.
  • Travel frequently within the region, and internationally as and when required.
  • Maintain strong customer focus to ensure outstanding customer experience, thus securing the organization’s goals for growth, sales, and profit and efficient service delivery and utilization
  • Monitor customer satisfaction and execute relevant actions and communications
  • Draw up the tactical and operational plans for the customers

What we’re looking for 

  • Degree in Engineering and/or Business Administration or similar preferred, Bachelor or Master degree preferred
  • Sales of services or capital goods - Preferably experience from the Fish industry
  • Excellent English skills, both written and verbal
  • Excellent communication skills and ability to work in a multi-discipline team environment
  • Proven sales & negotiation skills
  • Analytical, organized, goal oriented

Commitment to Global Safety 

As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work. 

Interested? 

If you’re looking to join an international company with a great culture, flexible working arrangements, career growth and development opportunities then click 'apply' and include a resume! 

 

"** This position is open to People with Disabilities (PWD) **"

#LI-DG1

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