Field Service Administrator

Grateful to have someone who counts on you? Our Field Service Administrators are!

We are currently recruiting a Field Service Administrator for our team of Service Engineers, who are located in Spain, Portugal and Italy. This role is based in Rubi (Barcelona), and is Hybrid (3 office days, 2 days working from home).
 

As Field Service Administrator, you will perform all required administration tasks around field service. In this role you will ensure that all administrative tasks are completed efficiently and on time, before and after service visits, to ensure timely and accurate invoicing to customers.
 

You will be supporting engineers needs for execution of work, like hotel, visa and travel arrangements are taken care of and required tools and clothing are available for perfect job execution. You will then process outcome of service visits and ensure they are executed by relevant function in the organization.

As Field Service Administrator, you will make sure all information required to meet company deadlines is available in a timely manner, e.g. service reports, timesheets and expenses and all work executed is in line with global processes and standards

Your daily tasks will look a lot like this:

• Delivers high quality information to drive flawless invoicing process within defined global targets
• Ensures time sheets, overtime claims and expense claims are processed in timely manner to meet payroll cut-off and all costs are allocated to the correct cost centers.
• Follows up with engineers on service reports, to ensure they are completed, processed and stored according to global procedures.Warranty, quality and non-conformity claims originating from field service visits are registered and followed up in line with global procedure.
• All sales leads information originating from field service are channeled to the relevant commercial team for processing
• Update information and databases as required, e.g. health/safety/environment, installed base, knowledge base, training schedules and skills matrix
• Organize training sessions for field service engineers      

Who are we?

JBT Marel (John Bean Technologies Corporation + Marel), unites two pioneering companies with complementary strengths, enabling us to offer exceptional value to our customers. Together, we are a leading global provider of equipment, integrated technology, and services to the food and beverage industry. Driven by a singular purpose - to Transform the Future of Food - we empower businesses to stay ahead in a rapidly evolving market.

Our team comprises more than 12 000 employees worldwide across 6 continents, with more than 25 000 customers across more than 140 countries.
 

Our Purpose is to transform the future of food; this guides our Vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
 

Our Values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

What’s in it for you?

The rewarding feeling of putting customer´s minds at ease; our Field Service Engineers get to experience that every day. That said, also coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can also expect:  

• Opportunity to grow into a Field Service Scheduler position in the future
• Clear objectives and realistic demands 
• Access to a global network of specialists
• Opportunities to build your knowledge on cutting edge technology
• Space to explore and learn

What kind of a person are you?

We encourage each of our 12,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize yourself in the profile below

• Take ownership of your work and stand behind your decisions
• Never stop working on yourself and continue building your knowledge
• Communication skills in English and Spanish are a must. Italian is a plus, but not mandatory
• ERP, CRM training in a service environment preferable
• Experience with HSE related tasks is a plus.
• Experience of working with Field Service teams as admin or coordinator is a plus, but we invite graduates/junior candidates to apply for the role as well!

If you also want a role that makes you feel valued, then do not hesitate to send us your application!

Ready to Make an Impact? 

If you’re ready to take pride in what you do and make a tangible difference every day, we’d love to hear from you. Apply now and join a team transforming the future of food processing. 

📧 Questions? Contact: Niels Spit – niels.spit@marel.com  
🌐 Learn more at: marel.com 
🔗 Follow us on LinkedIn 

Join us — and be the driving force behind smarter, leaner food production. 

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