A Marel Service Agreement is always designed around your specific processing needs. We work together to identify which Service Solutions are best for you and build a contract based around these.
With a Marel Service Agreement you are guaranteeing that your operations receive priority support, preventive maintenance, and continuous improvements at a fixed cost.
Optimize your performance
With Marel Service Solutions you can optimize performance, control maintenance costs and maximize valuable resources while extending the lifetime of your equipment.
Maximize your uptime
Operational reliability is our goal. Marel Service Solutions offers a structured way to reduce the risk of unexpected breakdowns. Regular inspections, spare parts packages and preventive maintenance help you maintain maximum uptime.
Control your costs
Maintenance costs become more predictable, equipment lifetime is extended, and routine tune-ups are scheduled to fit into your production cycle.
Customers without a Service Agreement are eligible for our pay-as-you-go service. Pay-as-you-go provides access to a Marel Support Specialist via our support center at a variable cost. The support center will provide telephone, remote, and on-site support with no fixed cost and includes:
However, pay-as-you-go services are often more expensive than purchasing Service Solutions bundled into a Service Agreement. Customers with a Service Agreement also receive a higher priority on their service requests.