A Marel Service Agreement is always designed around our customer’s specific needs. In cooperation with the customer, we define which service products are included in the contract.
The service agreement can include simple generic services or extensive planned maintenance services, including optimized spare part kits, and inspection visits. Our helpdesk is open 24/7, 365 days a year for direct support from our extensive global network of qualified service engineers and product specialists.
Marel Service Products are divided into three categories. Customers can choose one or more of the following service products from each category that best fits their needs into a "personalized" service agreement.
Our Service products fit in three categories:
- Generic Services focus on optimizing equipment. Marel Service Products do not apply to a specific installed base but connect to a customer, a location, a machine, or a line of equipment.
- Repairs and Parts Services focus on minimizing downtime. Marel Service Products strive to correct or help correct equipment or process failure after the failure occurred.
- Planned Maintenance Services focus on maximizing uptime and stimulate continuous improvements. Marel Service Products aiming to prevent equipment or process failure from happening.
There are several types of Marel Service visits:
Mechatronic visits – Inspect sensors, vision systems, and Innova software applications to ensure optimal running.
Customers without a Service Agreement can make use of our pay-as-you-go service that is automatically available to all Marel customers. It gives access to a Marel support specialist via our support center at a variable cost. The support centers will provide telephone, remote, and onsite support.
Pay as you go, with no fixed cost: