We offer various possibilities, from fix break service to an extensive preventive maintenance agreement, including spare part kits and software updates. We have a helpdesk for direct support, a strong global network and can, if needed, send product specialists.
Processing plants with a preventive maintenance agreement have the correct overhaul kits for each machine delivered in good time. This complete pack of spares includes everything necessary for the maintenance prescribed for that moment in time. If required, a Marel engineer can supervise and help with the maintenance.
The big benefit of preventive maintenance is that maintenance intervals are clear, as are the costs you can expect. It is clear up front what performance is possible for what price. We know from our own experience that, regardless of the cost of the program, overall costs are lower.
Customers without a Service Agreement can make use of our pay-as-you-go service that is automatically available to all Marel customers. It gives access to a Marel support specialist via our support center at a variable cost. The support centers will provide telephone, remote, and onsite support.
Pay as you go, with no fixed cost: