Customer Care Manager (Fish)

Why work for us? 

• JBT Marel is a global leader in the Food Processing Industry
• We help feed the globe with our innovative machinery and full processing solutions
• We are an expanding international organization where there will be opportunities for global travel as well as career advancement

What you’ll be doing 

Key elements of your role include: 

• Drive high customer experience and satisfaction levels and sales of services, service contracts, spare parts, modifications and upgrades to meet expected targets for revenue and profitability. 
• Meet the agreed financial targets effectively and efficiently through proactive sales of parts, service solutions and service agreements, identifying opportunities and translate this into proposals of solutions for the customer
• Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer.
• Travel frequently within the region, and internationally as and when required.
• Maintain strong customer focus to ensure outstanding customer experience, thus securing the organization’s goals for growth, sales, and profit and efficient service delivery and utilization
• Monitor customer satisfaction and execute relevant actions and communications
• Draw up the tactical and operational plans for the customers

What we’re looking for 

• Degree in Engineering and/or Business Administration or similar preferred, Bachelor or Master degree preferred
• Sales of services or capital goods - Preferably experience from the Fish industry
• Excellent English skills, both written and verbal
• Excellent communication skills and ability to work in a multi-discipline team environment
• Proven sales & negotiation skills
• Analytical, organized, goal oriented

Commitment to Global Safety 

As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work. 

Interested? 

If you’re looking to join an international company with a great culture, flexible working arrangements, career growth and development opportunities then click 'apply' and include a resume! 

 

"** This position is open to People with Disabilities (PWD) **"

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