Spare Parts Coordinator
JBT Marel is growing!
We are looking for a new Spare Parts Coordinator to join our team in Opmeer, the Netherlands.
As a Spare Parts Coordinator, you will be responsible for processing and following up on new and existing spare parts quotes and orders. Your main responsibilities include managing spare parts requests and inquiries — such as quotations, return requests, delivery dates, and status updates.
You will work closely with the Customer Support Coordinator, Customer Care Manager, and Service Contract Coordinator, serving as a key stakeholder for Field Service and Technical Support in meeting spare parts needs throughout the customer journey.
The Spare Parts Coordinator is also a key contact for our internal supply chain organization, ensuring timely communication regarding confirmed delivery dates, delays, or other issues that may impact service levels or customer expectations.
Who we are
JBT Marel PMJ in Opmeer is a rapidly growing and innovative company specializing in the development and manufacturing of machines for the poultry processing industry — particularly for duck processing. We design and build both standard and custom-made machines for all phases of the production process.
Our team consists of 35 enthusiastic colleagues with a strong passion for technology. Our customers are located across Europe, as well as in Asia and the USA.
Main tasks
Receive and process spare parts requests, including quotations, orders, return requests, and inquiries about pricing and delivery
Follow up on all parts requests through to completion
Prepare and manage spare parts quotations
Communicate with the supply chain on availability, delivery dates, and other key issues
Escalate and resolve any issues that may compromise service levels or customer expectations
Provide input for spare parts forecasting and demand planning
Plan and prepare spare parts packages for scheduled maintenance activities
Advocate for the customer by being empathetic and service-oriented
Ensure customer needs are met promptly and efficiently
Maintain regular communication with other departments within the organization
Perform other duties as assigned based on business needs
About you
General education in business administration is preferred; college education is a plus
Background or training in communication, customer relations, logistics, or similar fields is preferred
Familiarity with spare parts processes and warehousing; experience in a sales or service environment is ideal
Experience using ERP systems (preferably in sales and warehouse modules)
Strong communication skills and ability to work in a multidisciplinary team environment
A service-minded, self-starting individual who manages time effectively and meets goals
Able to execute tasks and meet deadlines according to KPIs
Motivated by continuous improvement, with a focus on customer experience, efficiency, and growth
Proficient in computers and ERP systems
Good understanding of customer service principles and global supply chain processes
Result-oriented, proactive, and well-organized
About JBT Marel
At JBT Marel, everything we do is about the future of food. Our people make the difference and drive our success.
Our mission is to transform the food industry sustainably and become the leading partner in providing exceptional, end-to-end service that earns our customers’ trust.
Our core values:
Serve with integrity – Create with collaboration – Grow with excellence – Advance with innovation
We invest in our people, offering opportunities for growth in an inclusive and collaborative work environment where you can be yourself and thrive.
Join us. Shape the future. Start at JBT Marel.
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Please note: You may experience a delay in response during the European summer holiday period.