Customer Care Manager

That feeling when no two days at work are the same

Are you ready to make a difference in the fish processing industry? As our new Customer Care Manager, you'll play a key role in supporting fish producers in Central and Southern Norway. With your technical know-how and customer-focused mindset, you'll help our customers get the best performance from their JBT Marel equipment by offering tailored service solutions such as Service Level Agreements (SLAs) and spare parts.

JBT Marel is known for its advanced fish processing solutions, including equipment such as filleting machines, graders, portioning systems, and packing solutions, all designed to enhance efficiency and quality in fish production. You'll visit fish processing facilities, building relationships and providing insights that help improve their processes and reliability. By understanding their needs, you'll identify opportunities and offer solutions that add real value to their business.

Your role at a glance:

• Visiting customers—both on-site and remotely—to identify opportunities for service solutions and spare parts
• Managing the entire service sales process, from initial contact to closing deals, offering solutions that fit the customer's needs
• Collaborating with Service Area Managers for regional insights, Service Engineers who provide hands-on support, and Account Managers focusing on new equipment sales

We believe in results, so your success will be measured by customer visits, opportunities you create, and how many of those turn into long-term partnerships.

Who are we?

We are a team of problem-solvers from around the world, passionate about transforming food processing. As a global leader in advanced processing solutions, we are dedicated to helping fish producers optimize their operations with sustainable and efficient solutions. Now, we need a new Customer Care Manager to strengthen our presence and help our customers succeed.

Why join JBT Marel?

Working with us means:

• The freedom to take initiative and make a real impact in a growing global business
• Recognition for your contributions
• Clear goals and a supportive work environment
• Access to experts and a worldwide network of specialists

What do we look for in you?

We value diversity and individuality, and we’re looking for someone who enjoys working independently and thrives in a technical, customer-focused role. Ideally, you have:

• A technical education (e.g., Mechanical, Electrical, or Mechatronic Engineering) or a background in Business Engineering
• 2-3 years of experience in a technical sales environment, preferably within capital equipment or service solutions
• A good understanding of the food processing industry—experience in fish processing is a plus
• Proficiency in Norwegian and English
• The ability to organize your tasks and manage your own schedule
• A willingness to travel frequently (up to 80% of your time)

If you’re passionate about providing top-tier service and enjoy working closely with customers to improve their operations, we’d love to hear from you!

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