Field Service Engineer

Join Our Team as a Field Service Engineer

Are you a technically skilled problem-solver with a passion for delivering exceptional customer service? As a Field Service Engineer at JBT Marel, you’ll play a key role in installing, maintaining, and supporting our world-class food processing equipment at customer sites. In this hands-on role, you’ll troubleshoot and repair machinery, provide expert customer training, and ensure seamless service delivery—all while representing JBT Marel with professionalism and confidence.

You’ll thrive in this position if you are technically proficient, customer-focused, and able to work independently in dynamic environments. Leveraging your engineering knowledge, strong communication skills, and results-oriented mindset, you’ll ensure our customers receive top-tier support and experience the reliability and quality that define JBT Marel solutions.

Scope and Authority

• Excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress

• That his/her skills are maintained and are technically proficient in the skills necessary to install, troubleshoot, repair and train customers on JBT Marel equipment/solutions and carry out routine maintenance jobs

• Quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure the best possible customer outcome

• Priorities are set in accordance with the needs of the company and the customer

• The customer will experience a confident, emphatic and competent service from the organization

• That in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according to the company’s processes to ensure the right support to the customer

• The company processes are followed consistently

Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Ability to execute agreed tasks and deadlines against performance criteria (KPI)

• Result orientation, ability to follow through and respect deadlines

• Customer face-to-face interaction skills and commercial service skills

• Social perceptiveness

• Technical competence in an engineering discipline

• Computer literate

• Degree in Mechanical, Electrical and/or Software engineering, preferably from a technical college, or similar knowledge level

• Technical college degree preferred

• Excellent written and spoken English

• Recognized product training on food processing equipment preferred

• Strong communicator with analytical skills and the ability to work under pressure

• Experience in field service in an equipment/software manufacturing environment preferred

If you’re ready to grow your career with a global industry leader offering competitive compensation, great benefits, and exciting professional development opportunities, apply today!

If you’re looking to join a global leader in the industry with career growth and development opportunities, competitive salary and benefits packages, and great culture, then click apply now and include a resume.

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