Spare Parts & Service Coordinator with Ukrainian

Spare parts and service coordinator with Ukrainian

Thanks to you, the Spare Parts and Service Coordinator, every customer in Ukraine is supported professionally. Whether it concerns existing orders/quotes, manage requests and inquiries related to spare parts orders and quotes including delivery status, return requests and pricing; you are pivotal in the contacts between the JBT Marel service organization and it's valued customers. You handle all situations with a smile. With your technical and commercial insight and your listening skills, you quickly understand what the customer's problem is and then you ensure proper resolution of the issue. 

The Spare Parts and Service Coordinator is the key contact for customers in Ukraine and internal employees to identify and seek the right parts. 

The objective of this role is to provide world class customer service throughout the whole parts request handling process. This is a very versatile and varied job, which is a good match for people with a commercial feeling, organizational skills and technical insight. Key daily tasks within this role are: 

• Managing customer expectations with regards to parts delivery 

• Prepare and follow up on spare parts quotations 

• Update and register customer information 

• Update and register installed base information 

• supporting our service engineers about the issues and tasks they have to execute, like inspect, analyze, repair, and execute overhauls of our installations. You provide them with the necessary technical information and inform them about the follow-up of contractual agreements with the customer. 

• Identify sales opportunities for parts 

• Ensure customers’ needs are met quickly and efficiently. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 

• Follow all parts requests through to their completion 

• Manage spare parts quotations and orders and provide delivery status 

• Communicate regularly with other individuals/departments within the organization 

• Managing expectations of our customers and colleagues. You keep everyone involved informed (prior to and after the job) through your clear communication and record everything in our systems. 

About you 

Do you have a technical background or healthy interest in technics and do you understand how to build a strong customer relationship? Do you communicate easily in Ukrainian, Polish and English, and are you good at listening and asking questions? Then this could just be your new challenge. Also, we are looking for someone who: 

• Has a Bachelor degree, preferably from a technical college, or similar knowledge level 

• Is a customer- and service-oriented person. Even if the conversation becomes tough, you remain calm and handle it with a smile. 

• Has administrative skills. The quality of our service is highly dependent on the data we process in our systems. You are good at that, do not forget anything and ensure complete reporting. It is an advantage if you have experience with administrative systems (eg ERP / CRM). 

• You see the importance of a long-term relationship with the customer/region. You act in that interest and handle in the customer’s interest. Of course, you also keep the interests of Marel in mind. 

• is eager, curious, and willing to learn. 

• Has knowledge of Spare Part processes and warehousing ideally worked in a Sales or Service environment and with ERP systems, preferably SAP  

• Can communicate fluently in  Polish, Ukrainian and English 

Ready to Make an Impact? 

If you’re ready to take pride in what you do and make a tangible difference every day, we’d love to hear from you. Apply now and join a team transforming the future of food processing. 

📧 Questions? Contact: Maarten Krepel – maarten.krepel@marel.com  
🌐 Learn more at: marel.com 
🔗 Follow us on LinkedIn 

Connect with Talent Acquisition Specialist: www.linkedin.com/in/maartenkrepel

Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply. 

Join us — and be the driving force behind smarter, leaner food production.