Service

Customer support center 24/7

Marel experts are available for assistance in critical moments

  • Fast response time 
  • Lower risk of downtime 
  • Peace of mind 

Information

The customer support center 24/7 provides remote and telephone support for critical incidents outside normal working hours and is available every hour of every day. The customer support center 24/7 is vital for food processing companies that are running mission-critical systems, when every minute of downtime and interruption counts. 

This service provides an instant response to speed up the resolution of critical problems. We answer emergency calls and resolve critical problems affecting our customers and their operations, such as downtime or software system malfunction. You will have access to emergency support for critical incidents, whenever they arise.      

Please note that the availability of remote support is dependent on a live Internet/Ethernet network connection to the respective equipment.  



Find your local office

We have an extensive global sales and service network that stretches over 30 countries and six continents. Wherever you are, Marel’s sales and service specialists are close by and ready to help. We are always striving to enhance our global reach while never forgetting our local focus.


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Our dedicated team is here to help and answer any questions you may have. Please complete the form, and we’ll get back to you as soon as possible. We look forward to hearing from you.