Innova also improves decision-making by providing real-time information in a variety of ways. As well as having screens visible throughout the plant for employees, managers at Australis can access the information on site or remotely, and alarms can be set and monitored this way too.
Quality is a key differentiator with competitors too and drives Australis to be more efficient. Innova gives processors better production control, making it much easier to achieve higher efficiency. “The competition is tough,” Gerardo explains, “but Innova has allowed us to be competitive and you can see this in the market.”
“After we’d been operating with Innova for about six months, we could really start seeing the benefits,” Gerardo says. “Educating our people was perhaps the biggest challenge, but within a year, we could see the benefits even more, and that it had raised the whole level of our organization.”
“The greatest benefit of Innova is that it opens your mind and prepares the organization to step up to another level. Of course, it helps to have control and have better results, but with Innova, you also have a range of possibilities. Innova helps to make the best use of equipment with another mentality and put everything in line.”
“The reputation of our company it is important,” Gerardo adds, “so having Innova allows us to be a highly competitive plant, as well as improve our image to our customers and be known in the market for doing things right, such as demonstrating product traceability with Innova reports. Our customers are happy because they can see we offer a differentiating element that others don’t–or can’t–offer.”
“The big advantages are both for us, in terms of efficiency, and for our customers, in terms of quality,” he says. “Plus we don´t have any product delays.”
Partnership with Marel
Australis has been working with Marel for many years. “From the beginning, Marel was like a partner with Australis, and now around 80% of our equipment is Marel equipment,” says Gerardo. “One of the big advantages Marel offered from the start was integrated solutions – not just separate pieces of equipment.”
Marel’s trademark reliability of both equipment and service is also vital, and the integrated service agreement between the two companies is mutually beneficial.
As Gerardo explains, “The reliability of Marel equipment has always been a key advantage. Now Marel has also greatly enhanced its after-sales service, with strong support staff that really know how to maintain the equipment, and that level of security is of great value to us.”
“The service agreement allows us to set up maintenance plans and support, with strong software support with open communication,” he says. “We expect leadership, proactivity and consistent support from our suppliers, and Marel knows the customer needs. On the technical side, Marel provides robust support and teaches us a lot, which we believe is important. The last aftersales service, for example, was excellent, with detailed monitoring and great project management.”