Marel’s Service Level Agreement (SLA) with Vega Salmon provides the salmon producer with a system for equipment maintenance, including a plan that outlines the service for every unit, the spare parts needed for stock supply, and the support Marel will provide. This proactive approach reduces the risk of breakdowns and the consequent loss of valuable production time.
Vega Salmon has been a Marel customer for many years, investing in secondary processing machinery for filleting and portioning, as well as slicing equipment for the value-added section. In order to meet the increasing demand for salmon products from their customers, they have continually enlarged the capacity at their factory in Handewitt, Germany.
Vega Salmon and Marel have always worked together to maintain the equipment but, until recently, without any formalized service support agreement. That changed in 2016, when Marel offered to make a Service Level Agreement (SLA) with Vega Salmon that would strengthen the relationship and include a fully planned service schedule of all Marel equipment.
The Marel service team’s combination of knowledge and special competences is of great importance to the smooth running of Vega Salmon’s production and it’s essential for the two companies to have a good relationship.
By making it very clear what service will be provided and formalizing the common understanding of the factory’s daily operations, the agreement brings Vega Salmon and Marel closer together.
Entering the SLA was vital for Vega Salmon to achieve its targets for efficiency, flow, yield and volume. As Head of Operation, Rasmus Graversen, explains, “We are now working within a narrower margin, and we can’t afford for a machine to just be standing still.”
Having Marel technicians visit Vega Salmon isn’t just about maintenance. “When people from Marel are on site, they get familiar with the day-to-day of production, which helps them understand and helps ensure close cooperation between us,” production manager Hauke Schick says.