Almost all Marel poultry processing equipment is developed and manufactured in Europe, and European engineers mostly fly in to assist in installing and commissioning of the equipment on-site in China. However, this was impossible in pandemic times. Luckily, already in 2019, Marel China started training local engineers to complete projects independently. This lifted the Chinese engineering workforce to a high level of knowledge, which was just in time, because a record number of new projects was won by Marel China.
Due to the outbreak of the coronavirus, the Marel China service team could have their real baptism of fire. Facing issues such as travel restrictions, challenging new commissioning jobs and the absence of experts from abroad, the Marel China team overcame all difficulties. Assisted remotely by Marel’s experts in Europe, the team was able to maintain service quality and time planning. In spite of the pandemic, the Chinese service team completed multiple projects, allowing the customers’ processing plants to run without production delays.
On January 27, 2020, on the third day of the Chinese New Year, Marel's service engineers were scheduled to go to the Jinan Yufei plant for the evisceration line install. By this time, the Covid-19 outbreak had already occurred in Wuhan and a state of emergency was declared throughout the country. Many companies stopped dispatching service workers. However, two engineers from Marel, Zhisheng Zhang and Yong Zhao, went to Jinan Yufei’s site to install and adjust the new evisceration line under tremendous pressure as scheduled. As all local hotels were closed, the two engineers were forced to stay at the customer site during the 10-day installation period, which was more difficult than expected. Even though they had no place to eat and stay, the two engineers still carried out the installation zealously, and even worked overtime until midnight to ensure the quality the customer expects from Marel. Despite all obstacles, they completed the installation and Jinan Yufei could start production as scheduled. Special thanks go out to Zhisheng Zhang and Yong Zhao for their dedication.