Smooth and uninterrupted installation
To meet the September 2020 deadline, it was critical to begin the installation process punctually in March. However, international travel restrictions made it impossible for Marel European engineers to be on site, in Korea to position and set up the equipment. Marel convenience lines are developed and manufactured in Europe, and European engineers fly all over the world to oversee installation and commission equipment at local sites. Without the slightest hesitation, the Marel project team sprang into action and applied their creativity and ingenuity to find a solution to ensure a smooth setup. They worked closely with the customer and their other suppliers to ensure everything remained on track and the customer’s business could develop as planned.
Staying connected despite the distance
The large ovens and fryers were the first items to be positioned at the customer’s facility, which then allowed equipment from other suppliers to be installed, such as freezers and cold storage. To keep everything on schedule, the Marel team was able to coordinate remote support quickly and efficiently. Over several days, engineers and project managers at Marel in the Netherlands, logged on to their computers in the middle of the night to connect with local Marel agents on site in South Korea. Over a period of several hours, they provided support and helped guide the ovens and fryers into place.