Keep you up and running
When it comes to keeping IMPAQT software up and running, Marel can give you access to updates and upgrades.
The remote emergency system support is a key service element that keeps you running. This is a helpdesk function, which you can consult when needed. If IMPAQT has a defective sensor and can no longer provide information, our helpdesk will decide whether the repair can be done by your own TD employees or needs to be fixed by a Marel engineer, who, with your permission, will log into your system remotely.
Get your optimization done
The ability to optimize your processes by using IMPAQT’s service component, unique added value to OEE software, is an invaluable tool.
Where general training stops, check-ins go further, making sure that the system functions as intended and giving in-depth customer-specific advice. Marel helps you understand how to use the system best.
It literally sits next to you at the computer screen asking whether everything is correct, whether you have questions, how you normally use it and whether you know that a given function is also available.
IMPAQT works best when widely, continuously and structurally used in the plant and if it has ambassadors in the organization. It’s the customer success that defines Marel’s success.