Services tailored to your business needs

Service solutions

Improve your output with proactive services

As a leader in food processing, Marel offers a wide range of service solutions. Our services can be customized to fit any operation and will provide you with peace of mind, knowing that your operations will run smoothly.

Depending on your priorities and preferences, Marel's service solutions are tailor-made into a robust Service agreement, which can easily be updated as your operation changes or grows.

With a customized Service agreement, your maintenance costs become more predictable, and regular routine tune-ups scheduled to fit into your production cycle will minimize downtime and extend the lifetime of your equipment.

Contact us below to learn what service best supports you in reaching your operational goals.

Planned maintenance

Generic services

Repair and parts

Software services

How can we help you?

Find service contacts

Our locations

Warranty claims

Spare parts

Send request

Service Agreements

Marel Service Agreements are designed to meet your specific needs for preventive maintenance, repairs, parts and other services. Marel has vested interest in providing the highest quality and reliable service. When you are in a rush to resolve a problem, every second counts. With a Service Agreement you can rest assured that we will respond promptly and arrive when we say we will, with the right skills, knowledge, tools and attitude to handle your issue.

Service agreements

Customer stories1 / 9

"Our process has become much faster, although we still have the same amount of manpower."

Lau Ngie Jun, Assistant Manager (Production)

Dindings, Malaysia

“Products are of a superior quality. We see Marel as being the top.”

Naif Aladhyani

Arasco, Saudi Arabia

“The maintenance becomes more proactive and reduces the downtime effect.”

Jorge Ubago, Vice President

MareDeus

"We wanted to increase our production capacity and standardize our process, without compromising on quality."

Mr. Lito Nepomuceno

PoultryMax Omnis

"A relatively small investment to convert CoreTech quickly and easily to the full Nuova specification."

Carlos Guzman, General Director

Lizman

"Deliver an end product that really appeals to Chinese consumers."

Kezhong Yang, President

CP Hengshui

We have been able to improve productivity and lower our prices thanks to Marel Poultry’s systems and tools.

Alain Deschenaux, production manager

Micarna

"It was a strategic choice to have Marel as our partner to ensure better solutions for our fish processing plants."

Jorge Fernández, CEO

Camanchaca

"We need to have this contract [Service Level Agreement] between us – there is no other way!"

Rasmus Graversen, Head of Operation

Vega Salmon

News

06 Feb 2024

Marel at IPPE 2024: A hub of connectivity

The IPPE 2024 exhbition underscored Marel's commitment to innovation, customer satisfaction, and building lasting relationships within...

09 Mar 2023

Tatiana Gillitzer joins Marel as new EVP Service

We are pleased to announce that Tatiana Gillitzer will join Marel as Executive Vice President of Service as of 1 April 2023.

09 Sep 2022

Marel breaks ground for a new global distribution center

The new global distribution center in Eindhoven is Marel’s most significant organic investment ever made, shortening lead times to...

25 Aug 2021

Fighting physical contamination and other major recall risks

Food recalls ensure consumer safety, but at a high cost to producers. Find out how technology is fending off food contamination to...

22 Jul 2021

3 essential steps to keep your skinner running optimally

Protect yield and operator safety of your skinners by following our simple yet highly effective advice.

15 Jul 2021

How did we service our fish customers during COVID-19?

The global pandemic came with its fair share of challenges and our service department took it as an opportunity to learn and evolve

16 Apr 2021

Marel to open new office and demo center in Brazil

As announced in Q3 2020, Marel is relocating its Brazilian office from Piracicaba to Campinas, as well as opening a new Progress Point...

02 Mar 2021

A radical rethink of install and commissioning

Local Marel engineers and Hazeldene’s engineering team commissioned Hazeldene's greenfield plant in Bendigo, remotely guided by Marel’s...

08 Feb 2021

Global reach and innovation: Key to a healthy food chain in a

When Marel’s crucial role in the food chain was put to the test in 2020, the company’s global reach and focus on innovation proved...

16 Dec 2020

North America sub regions

As a leader in food processing, Marel offers a wide range of service solutions. We can customize our parts and service offering to...

15 Dec 2020

Staying close during challenging times

Despite the enormous challenges the global pandemic presents, Marel engineers have proven they can adapt quickly to constantly changing...

01 Sep 2020

Marel’s Chinese service team can’t be stopped!

Despite pandemic, installation and commissioning in China continued.

19 Jun 2020

Continue the job – with remote support

Greenfield poultry plant in Vietnam commissioned without Marel engineers on-site

29 Apr 2020

COVID-19: The poultry industry shifts from food service to retail

The changing economic and market conditions brought by the coronavirus pandemic will have significant impacts on global poultry in...

11 Sep 2015

Open Top Skinner Models 400 - 7600

This notification states the End of Full Service (EOFS) for the following Marel Products:
Marel Townsend Skinner - 400, 400S,...

Discontinued products

For further information on discontinued products or Marel’s product end-of-life policy, please contact Marel Service on service@marel.com.

Get in touch

Our dedicated team is here to help and answer any questions you may have. For support, please complete the form or call us so we can direct your inquiry. We look forward to hearing from you.

Services tailored to your business needs

How can we help you?

Customer stories1 / 9

"Our process has become much faster, although we still have the same amount of manpower."

Customer stories2 / 9

“Products are of a superior quality. We see Marel as being the top.”

Customer stories3 / 9

“The maintenance becomes more proactive and reduces the downtime effect.”

Customer stories4 / 9

"We wanted to increase our production capacity and standardize our process, without compromising on quality."

Customer stories5 / 9

"A relatively small investment to convert CoreTech quickly and easily to the full Nuova specification."

Customer stories6 / 9

"Deliver an end product that really appeals to Chinese consumers."

Customer stories7 / 9

We have been able to improve productivity and lower our prices thanks to Marel Poultry’s systems and tools.

Customer stories8 / 9

"It was a strategic choice to have Marel as our partner to ensure better solutions for our fish processing plants."

Customer stories9 / 9

"We need to have this contract [Service Level Agreement] between us – there is no other way!"

Get in touch

Services tailored to your business needs

How can we help you?

Customer stories1 / 9

"Our process has become much faster, although we still have the same amount of manpower."

Customer stories2 / 9

“Products are of a superior quality. We see Marel as being the top.”

Customer stories3 / 9

“The maintenance becomes more proactive and reduces the downtime effect.”

Customer stories4 / 9

"We wanted to increase our production capacity and standardize our process, without compromising on quality."

Customer stories5 / 9

"A relatively small investment to convert CoreTech quickly and easily to the full Nuova specification."

Customer stories6 / 9

"Deliver an end product that really appeals to Chinese consumers."

Customer stories7 / 9

We have been able to improve productivity and lower our prices thanks to Marel Poultry’s systems and tools.

Customer stories8 / 9

"It was a strategic choice to have Marel as our partner to ensure better solutions for our fish processing plants."

Customer stories9 / 9

"We need to have this contract [Service Level Agreement] between us – there is no other way!"

Get in touch

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