Direct connection with customers
Marel's Meat Industry Sales Manager, Vanduir Colet, points out that the Open House was a great opportunity for the exchange of information between meat industry professionals and the company's experts. “The structure provided at the Demo Center allows our customers to know, in practice, the breadth of each equipment and, thus, seek the improvements of current processes and awaken to new possibilities. In addition to knowing a line of state-of-the-art equipment and processes, customers who visit us achieve positive results, which are built with demonstrations, presentations and exchange of information.”
For the Poultry Industry Sales Manager, Johny Faistel, this was an opportunity to show customers the impressive structure of the Demo Center, the diversity of solutions, equipment and possibilities that Marel offers so that they can check what fits each project. “We saw a great interest from participants in returning to the Demo Center to do tests with the own product, to explore the limits of one or more available technologies, and also for operational training. As one customer said: ‘Progress Point makes it possible to develop the work with focus and without the interference of the routine and the daily pressure of the factory’, ”he reports.
“Considering that there are still many opportunities for the Brazilian market to better understand the purpose of a MES (Manufacturing Execution System) solution, having an event like Marel Open House was a very valuable opportunity to show customers that there are solutions to many routine problems, which were often considered indissoluble,” adds Tiago Azevedo, Software Solutions Sales Manager at Marel. As an example, he cites the opportunity that experts had to present some concepts on how Innova can help reduce the number of products diverted at the end of the line, or how production results can feed an ERP (Integrated Business Management System) system, in order to facilitate and make more accurate the calculation of business results.
“It was possible to see that the event aroused the curiosity of many of the customers regarding the scope of the tool and, with that, our goal was achieved. From now on, the dialogue about turning ideas into reality will run in more concrete ways, ”he says.