Customer benefits


Process consultancy contract contains defined number of visits during which a Marel process consultant will audit a predefined situation/case of a customer’s production process. Before the visit an intake is executed in order to define the visit objectives and conduct optimal preparation. The audit can contain the following steps:

  1. Kick-off meeting to confirm on-visit tasks and decide actions (meeting with management)
  2. Preconditions check
    a. A visual check of Marel equipment performance during production
    b. Check technical logbooks and (preventive) maintenance history
    c. A process environment check (check all external parameters that influence the process (e.g. quality of incoming  products/raw material, atmosphere, personnel, operator skills, infrastructure, etc.)
  3. Process analysis
    Confirm current performance baseline.
    Use process-analysis tools such as Innova or similar (KPIs, process method, process flow, process settings and process report information) to determine the status of the total process performance.
  4. Report recommendations for increasing performance and/or process stability.
    Optional implementation/action plan: implement/provide advice on the recommendations, testing and monitoring of the process changes.
  5. Wrap-up meeting to conclude the visit

Our process consultants have accumulated a wealth of experience working with customers around the globe. They understand the processes and equipment inside-out and bring all of this knowledge on-site to provide you with the optimal result for your specific process.

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Marel service

  • Innova lifecycle support
  • Customer support center
  • Support Center 24/7
  • Inspection visits
  • Critical parts packages
  • Preventative maintenance packages
  • Repair and exchange program
  • Consumable packages
  • Calibration
  • On-site emergency support
  • Training
  • Upgrade kits
  • Preventive maintenance visits
  • On-site response time