Software Assurance Agreement

Be a part of the Innova community and get access to portal created for users of the software assurance agreement, Software KnowHow, webcasts and other benefits

  • Access to the latest version of Innova 
  • Single point of entry for all Innova service and support 
  • Telephone and remote access to support engineers during normal working hours 
  • Access to software KnowHow events, webinars, etc.


Reduce operation risk

Software Assurance Agreement secures your investment, offers better control of IT costs, and reduces financial risk. Furthermore, it reduces operational risk with the continuous backing for processes and new devices and supports Microsoft OS and SQL Server changes or other third-party software changes. Software Assurance Agreement grants the right to have Innova licenses for one test system.


Software Assurance Agreement grants Software Support - access to remote and telephone support during normal working hours includes assistance relating to routine questions regarding usage of the Innova software. All customer calls are logged and each case is handled according to defined service levels and response time.

One point of entry

Software Assurance Agreement is one point of entry for all other Innova services and support needs, that combined help improve productivity and maintain optimal performance of Marel systems.

Committed to innovation

Software Assurance Agreement ensures access to the latest version of Innova. It opens the way to continuous improvements and enhancements for your Innova system to keep it compatible with your ever-changing business and technical environment.


Software Assurance Agreement is the first step towards a long term IT partnership with our customers and Marel's commitment to ensure that your investment continually provides the value you expect.

Find your local office

We have an extensive global sales and service network that stretches over 30 countries and six continents. Wherever you are, Marel’s sales and service specialists are close by and ready to help. We are always striving to enhance our global reach while never forgetting our local focus.

See all our locations

Related products & solutions

Get in touch

Our dedicated team is here to help and answer any questions you may have. Please complete the form, and we’ll get back to you as soon as possible. We look forward to hearing from you.

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