Customer benefits

Overview

The customer support center provides remote and telephone support for assistance with routine questions regarding the use of Marel products or solutions. It also provides assistance in identifying and verifying the cause of suspected defects or errors, and advice on how to bypass or correct identified defects or errors.

For customers with a basic service level, support will be provided with best effort in terms of response time and invoiced according to time spent.

Get in touch with our specialist team

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Marel service

  • Innova lifecycle support
  • Support Center 24/7
  • Inspection visits
  • Critical parts packages
  • Preventative maintenance packages
  • Repair and exchange program
  • Consumable packages
  • Calibration
  • On-site emergency support
  • Training
  • Process consultancy
  • Upgrade kits
  • Preventive maintenance visits
  • On-site response time